30-Day Return Guarantee
Grace’s Dresses | 30-Day Return Guarantee
Your satisfaction is important to us. You may request a return within 30 days of delivery.
30-Day Return Guarantee
To qualify for a return:
- The item must be unused, unworn, unwashed and in its original condition.
- All original packaging and tags must be included, where applicable.
- Proof of purchase is required.
- Your return must be approved before it is sent.
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping method.
After approval, our customer-care team will email the official return instructions and correct return address. Returns sent to another address cannot be accepted or refunded.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@gracesdresses.com. Include your order number and clear photographs so our team can review the issue and provide an appropriate solution.
Return Conditions
- Items that have been worn, used, washed, altered or damaged after delivery cannot be returned.
- Gift cards and personalized or custom-made items cannot be returned.
- Returns sent without prior approval cannot be accepted.
European Union — 14-Day Right of Withdrawal
Customers located within the European Union have the legal right to cancel or return an order within 14 days of delivery without providing a reason. Items must be unused, unworn and in their original condition with all packaging and tags. Return shipping costs remain the customer’s responsibility unless the item received was damaged, defective or incorrect.
Refunds
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.
If more than 15 business days have passed since approval, contact support@gracesdresses.com.